We’re currently aware of an issue affecting SMS delivery for our customers.

Our SMS provider, Twilio, has confirmed an ongoing outage impacting multiple services due to an AWS incident in the US1 region. Twilio’s engineering teams are actively collaborating with AWS to restore full functionality.

We’re monitoring the situation closely and will post updates here as soon as new information becomes available.

We’re seeing continued improvement in SMS delivery through our provider, Twilio, and messages are now being delivered successfully.

We’re also aware that some payments processed via our payment provider, Stripe, may have been affected by the same underlying AWS incident. Stripe is reporting recovery, and payment processing is returning to normal.

We’ll remain in a monitoring state while both providers complete their recovery efforts, and we’ll post a final update once we’re confident all services have fully stabilised.

We've now resolved the incident and SMS messages are sending as expected. Thank you for your patience.

We are investigating an issue with email notifications. We will update once we have more information. We are sorry for any inconvenience and appreciate your patience.

Emails are being delivered successfully now. We will continue to monitor the situation.

All emails are sending. Thank you for your patience.