We are investigating an issue impacting generating availability and connections to calendars. We will update once we have more information. We are sorry for any inconvenience.

We are seeing restored calendar connections and availability loading. We are continuing to investigate and monitor the situation. Thank you for your patience.

We've now resolved the incident and availabilities are loading reliably. We are continuing to monitor the situation.

Service Disruption - 25 March 2026

On the afternoon of 25 March 2026, some customers experienced difficulty loading available time slots on their booking pages. During the most affected period (approximately 15:00-15:40 UTC), some bookings could not be completed.

What happened

Our system checks each host's connected calendar in real time to determine which time slots are available. A misconfiguration in how our servers managed these calendar checks meant that when a small number of checks took longer than usual to respond, it blocked other checks from starting. This created a backlog that spread across our servers.

Impact

Booking pages were slow to display available times, and some visitors were temporarily unable to complete bookings. The issue affected all customers, not just those with slow calendar connections.

Resolution

Our engineering team identified the cause and restored full service within approximately 45 minutes. We have since defined a plan to put in place a series changes to ensure that slow calendar responses cannot block other customers' availability checks.

What we are doing to prevent this

We have identified and corrected the misconfiguration that allowed this to happen, and are making further changes to ensure our servers can handle calendar delays without affecting other customers. We are also adding additional monitoring so that we can detect early warning signs and respond before customers are affected.

We apologize for the disruption and any bookings that were missed as a result.

We are aware that some users are experiencing issues with YouCanBook.me at the moment.

We are starting to see availability load and notifications send. We are continuing to monitor the situation. Thank you for your continued patience.

We have continued to monitor the issue impacting availability load, and notifications and are pleased to confirm it has been resolved. Our investigation identified an outage within AWS services as the root cause. Thank you for your patience.